At LUMINA HOME SALE, we understand that creating your perfect living space requires careful consideration. Just as we meticulously craft our lighting fixtures and furniture to bring elegance to your home, we’ve designed our returns process to be as seamless and refined as your shopping experience.

Quick Overview

Return Window: 15 days from delivery date

Condition: Items must be in original, unused condition with all packaging

Process: Contact us first → Receive authorization → Ship items back

Our Return & Exchange Promise

We want you to be completely satisfied with your LUMINA HOME SALE purchase. If any item doesn’t meet your expectations, we’re here to help. Our policy reflects the same attention to detail that goes into designing our Statement Mirrors, Elegant Floor Lamps, and Artisanal Furniture.

Eligibility Requirements

To qualify for a return or exchange, items must meet the following criteria:

  • Return request made within 15 days of delivery
  • Items in original, unused condition
  • All original packaging, tags, and documentation included
  • Proof of purchase (order number or receipt)

Non-Returnable Items

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Custom or Made-to-Order Furniture – These pieces are crafted specifically for you
  • Final Sale Items – Clearly marked in our “Ready to Ship” collection
  • Opened or Used Lighting Fixtures – For safety and quality assurance
  • Damaged Items – Unless reported within 48 hours of delivery

Step-by-Step Return Process

Step 1: Contact Our Customer Service Team

Begin by contacting us at [email protected] with your return or exchange request. Please use the template below to ensure we have all necessary information.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear LUMINA HOME SALE Team,

I would like to request a [return/exchange] for the following item(s):

Order Number: [Your Order Number]

Item(s) to Return/Exchange: [Product Names]

Reason for Return/Exchange: [Please describe]

Preferred Resolution: [Refund/Exchange for specific product]

Contact Information: [Your Phone Number]

Thank you for your assistance.

Sincerely,[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully repackage the item(s) in their original packaging, including all protective materials. Include a copy of your return authorization email inside the package.

Step 4: Return Shipping

You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Processing

Refund Timeline

Once we receive and inspect your returned item(s):

  • Processing Time: 3-5 business days after receipt
  • Credit Card/PayPal Refunds: 5-10 business days to appear on your statement
  • Bank Transfers: 7-14 business days

Refund Method

Refunds are issued to the original payment method used for purchase:

  • Visa, MasterCard, JCB purchases refunded to the same card
  • PayPal purchases refunded to your PayPal account

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we’ll ship the replacement product. Shipping charges for the new item will apply unless the exchange is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We’ll arrange for a replacement at no additional cost or provide a full refund, including return shipping.

Need Assistance?

Our customer service team is here to help you create the beautiful living space you deserve.

Email: [email protected]

Address: 1393 Hart Country Lane, Columbus, US 31901

Response Time: 1-2 business day