Privacy Policy

At LUMINA HOME SALE, we believe that creating beautiful living spaces begins with trust. Just as we meticulously design our lighting fixtures and furniture to enhance your home, we approach your privacy with the same care and attention to detail. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at luxelightingshop.com.

Information We Collect

To provide you with our elegant home furnishings and ensure a seamless shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account
• Payment Information: Credit card details, PayPal account information, and billing address (processed securely through our payment partners)
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Correspondence when you contact our customer service team
• Preference Information: Your product interests and shopping preferences to enhance your experience

How We Use Your Information

Your information helps us create the refined shopping experience you expect from LUMINA HOME SALE:

• Process your orders for our Statement Mirrors, Elegant Floor Lamps, and Artisanal Furniture
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send order confirmations, shipping updates, and tracking information
• Personalize your shopping experience based on your preferences
• Send marketing communications (only with your consent)
• Prevent fraud and enhance the security of our website

Information Sharing and Disclosure

We treat your personal information with the same discretion we apply to our design process:

• Service Providers: We share information with trusted partners who assist with payment processing, shipping, and website operations, all bound by confidentiality agreements
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers globally, your data may be processed outside your country of residence, always with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Just as we ensure our lighting fixtures are crafted with precision, we implement robust security measures to protect your data:

• Secure Storage: Your information is stored on secure servers with limited access
• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data during transmission
• Payment Security: Payment details are processed through PCI-DSS compliant payment gateways and are never stored on our servers
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law

Your Rights and Choices

You have control over your personal information, including the right to:

• Access, update, or correct your personal information
• Request deletion of your personal data (subject to legal obligations)
• Opt-out of marketing communications at any time
• Restrict or object to certain processing of your information
• Request a copy of your personal data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Like the subtle illumination from our Table Lamps, cookies help enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

International Data Transfers

As a global retailer shipping to most countries worldwide (with exceptions for some remote areas and parts of Asia), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.

Contact Us