FAQ

We specialize in elegant home furnishings with a focus on lighting and decorative pieces. Our collections include:

• Bathroom Lighting
• Ceiling Lights, Floor Lamps & Table Lamps
• Full Length, Oval, Rectangular & Round Mirrors
• Statement Mirrors as focal points
• Furniture including Sofas, Chairs, Benches & Ottomans
• Coffee, Side & Console Tables
• Footstools & Stools
• Lampshades

All LUMINA HOME SALE pieces undergo careful quality inspection before shipment. We focus on elegant design and durable construction, ensuring each item meets our high standards for both aesthetics and functionality.

Yes! We have a “Ready to Ship” collection featuring select items that are available for immediate dispatch after the standard 1-2 business day processing period.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

Orders can typically be modified or canceled within the first 24 hours while they are still in processing. Please contact our customer service team immediately at [email protected] if you need to make changes to your order.

We offer global delivery services to most countries worldwide. Please note that delivery to some remote areas and certain parts of Asia may not be available. During checkout, our system will automatically verify delivery availability to your specific location.

We offer two shipping options:

All orders undergo careful quality inspection and professional packaging within 1-2 business days before shipment. This ensures your elegant lighting and furniture pieces arrive in perfect condition.

Yes, we provide order tracking for all shipments. You will receive tracking information once your order has been dispatched from our warehouse.

Each LUMINA HOME SALE piece—from our dramatic floor lamps to our statement mirrors—is packaged with exceptional care using professional packaging materials specifically designed to protect delicate items during transit.

We offer a straightforward return process within 15 days of receipt. If any item doesn’t meet your expectations, please contact our customer service team to initiate a return.

Returned items must be in original condition with all packaging materials. For hygiene reasons, certain items may have specific return restrictions. Please contact our customer service team for details about your specific product.

Customers are typically responsible for return shipping costs unless the item arrived damaged or defective. Please contact our customer service team for assistance with damaged items.

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Our customer service team is here to assist you with any inquiries or special requirements. You can reach us at:

We strive to respond to all customer inquiries within 24 hours during business days. For urgent matters, please include “URGENT” in your email subject line.

While we don’t offer formal interior design services, our customer service team is knowledgeable about our products and can provide guidance on selection and styling based on your needs and preferences.